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Questions about Ordering from us.

Do you ship overseas?
Yes, we can ship anywhere in the world either by mail or carrier.

Can I order on line?
Yes, you can use our secure shopping cart service or e-mail us with your order; however we don't recommend that you send credit card information by e-mail. You can e-mail your address etc. and phone or fax through a card number to save a lengthy call.

How long will my order take to arrive?
We normally aim to despatch all orders within 5 days of receipt; however at times this may be exceeded. If so, we'll advise you when you place your order. UK orders are sent by ParcelForce 24 or First Class Mail. Most of Europe is served by www.parcelforce.com Euro Priority, which takes 2-4 days, and the rest of the world by www.parcelforce.com Global Priority service. For specific enquiries please go to www.parcelforce.com/countries and enter your country in the search box.  Please refer to the ordering page for more information.

Do you offer an express delivery service?
Our standard shipping service normally delivers within a week, depending on the destination. We can use a faster service on request but this is quite a lot more expensive and often will only gain you a day or two.

Can I collect my order in person?
Normally yes, but please telephone first to arrange an appointment to ensure your order will be ready. We aren't a shop as such!

I am outside the EU area - what about customs and import duty?
Import duties may be payable on delivery of your order, usually to the delivering carrier who may make a small charge for the service. We cannot advise on specifics, please contact the Customs Service in your country. All our products (with the exception of the Digital Thermometer) are of EU origin; many countries operate concessionary rates of duty for such goods.

What happens if I am not satisfied with the product?
We offer a fourteen day money-back guarantee - during this period you may return the goods in their original packaging and in perfect condition for a full refund (less a nominal amount for carriage). If the goods are not in perfect condition when we receive them we reserve the right to retain a portion of the total refund.

What happens if the items are damaged or lost in shipping?
All shipments are insured and we will repair or replace (at our option) any lost or damaged items .

What is your standard warranty period?
Two years, parts and labour. Before returning any item that appears to have developed a fault, please telephone or e-mail us with a description of the problem. Many apparent faults can be sorted out without the need to return the item.

What technical support do you offer?
If your question cannot be answered by reference to the information on this site we're always happy to answer your e-mails or telephone calls. We pride ourselves on our customer service!

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